The usability and effectiveness of a web-based nurse-patient communication training program

Abstract

Nurses need access to innovative educational delivery methods to continuing education. Web based training (WBT) program is opportunity for many clinical nurses. The aim of this descriptive study is to develop a WBT which offers clinical nurses information on patient-nurse communication and to evaluate its usability and effectiveness. The study was conducted in three phases: (I) Assessment of information regarding the nurses and their educational needs (n=202), (II) Development and usability evaluation of the web-based training (n=10) and (III) Effectiveness evaluation (n=110). The content of the web-based training material was based on the data collected from the nurses during the first phase. Four training modules were developed. The number of nurses registered to the program during this time period was 110. As a result, the usability of the WBT program was determined to be excellent (91±6.9) and the nurses were utilizing the modules. Web-based training programs may be promoted and preferable as a continuous education model in nursing, professions in which time and space limitations are intensely experienced.